• Digital Check & SmartSource Scanners — Windows 11 Drivers

    Published in Scanner Support / Published on

    If you’ve updated your PC to Windows 11, be aware that all Digital Check and SmartSource drivers for Windows 10 have now been certified with Windows 11. There is no need to update your existing drivers, and no separate Windows 11 drivers have been released. When upgrading their systems from Windows 10 to 11, some...

  • SmartSource Elite Series Scanners – Cleaning Process for Older Models

    Published in Scanner Support / Published on

    SmartSource Elite series scanners sold since April 2020 have a built-in automated cleaning function that makes maintenance simple. Refer to the video demo on the main Support FAQ page for instructions on this process. Elite series scanners manufactured prior to 2020 do not come with this feature by default. An easy way to tell if...

  • SmartSource Scanners – Purple Light

    Published in Scanner Support / Published on

    If you’ve reached this page, it’s probably because your check scanner’s power button has turned purple instead of its normal blue. When this happens, it’s to indicate that it’s time to clean the scanner. Fortunately, if your scanner has a purple LED light, that means it’s one of our newer models and the cleaning process...

  • SmartSource Elite series scanners – LED blink codes

    Published in Scanner Support / Published on

    The following tables will help you identify the basic LED status codes given by your SmartSource Elite series scanner. This is not a guide to the numbered “Error Codes” that may be generated by your software application in the event of a problem. If you encounter a numbered error code, please refer to the user...