Support - Digital Check : Digital Check

Before you call - Answers to our top 10 most common support issues

Use the links below for quick fixes to our most frequently asked questions. Or, search support topics by individual product below. Still having trouble? Use the links at the bottom to contact support directly.

Initial Setup	Cleaning & Maintenance	Changing the Ink Cartridge	Drivers and Downloads	Alerts / Red Light Status
Request a Repair	Clearing Document Jams	Where to Download Deposit Software	Tips & Tricks	Order Supplies

Support by Product:

Initial Setup – All Models

IMPORTANT: If you are having trouble setting up your scanner for the first time, or if your scanner is not detected by your deposit program, please contact your bank or deposit sevice provider first. In most cases, this is a software issue that Digital Check cannot correct and must be resolved by your bank.

Quick Links

List of Commonly Used RDC Help Desk Numbers for Major Banks

SmartSource Products

Select your model below

Quick Links

CheXpress CX30

CheXpress CX30

Main CX30 Support Page

Quick Links

TellerScan TS240

TellerScan TS240

Main TS240 Support Page

Quick Links

TellerScan TS500

TellerScan TS500

Main TS500 Support Page

Quick Links

BranchXpress BX7200

BranchXpress BX7200

Main BX7200 Support Page

Quick Links

SB Scanners

Main SB Scanners Support Page

Quick Links

Easy Install Guide

Teller Transaction Printer (TTP)

Teller Transaction Printer (TTP)

Main TS240 TTP Support Page

Quick Links

Easy Install Guide

DockXpress Card Reader

DockXpress Card Reader

Main DockXpress Support Page

Quick Links

Legacy Products

Legacy Products Support Page

Software

For end-user software support, please contact your bank. For support with Clear, Advisor, Special Document Handling or other bank back-office software, please contact your Digital Check account representative.

Still having trouble? Contact Us: