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Before you call - Answers to our top 10 most common support issues
Use the links below for quick fixes to our most frequently asked questions. Or, search support topics by individual product below. Still having trouble? Use the links at the bottom to contact support directly.
Other Common Questions:
What does the blinking LED on my SmartSource Elite scanner mean?
Do your scanners work on Mac operating systems?
Do you have a scanner buyback program?
Can I scan checks offline and save them outside of a bank's deposit program?
Support by Product:
Initial Setup Help – All Models
Quick Links
CheXpress CX30
SmartSource Elite series (including Expert Elite)
SmartSource Micro Elite
SmartSource Professional
SmartSource Expert
TellerScan TS240
TellerScan TS500
SmartSource Adaptive
Quantum DS High-Speed Sorter
BranchXpress BX7200
ReceiptNOW Printer
Teller Transaction Printer (TTP)
