Initial Setup

Scanner installation

To install a Digital Check scanner, begin by contacting the Bank or other Financial Institution whose deposit application will be used with the scanner. Their software download should include our drivers and everything else necessary to complete the installation of a Digital Check scanner. Issues setting up the bank’s deposit software are the number one reason for problems such as “my scanner is not detected” or “my scanner won’t initialize.”

QUICK LINKS

List of Helpdesk Numbers for Major Banks

Cleaning & Maintenance

SmartSource scanner cleaning

Click here for step-by-step instructions on cleaning CheXpress, TellerScan, and BranchXpress model scanners.

Watch video guides for cleaning your model scanner using the links below:

CheXpress CX30 Cleaning

TellerScan TS240 Cleaning

TellerScan TS500 Cleaning – Coming Soon

SmartSource Elite Series Cleaning

SmartSource Micro Elite Cleaning

SmartSource Professional Series Cleaning (includes SmartSource Expert)

SmartSource Adaptive Cleaning

BranchXpress BX7200 – Full Training Video

Changing the Ink Cartridge

Changing ink cartridge - SmartSourceFind step-by-step instructions for your model scanner using the links below:

CheXpress CX30 (PDF)

TellerScan TS240 (PDF)

TellerScan TS500 (PDF)

SmartSource Elite Series (Video)

SmartSource Professional & Expert (Full training video – at 8:27)

SmartSource Micro Elite (coming soon)

SmartSource Adaptive (Full training video – at 7:47)

Alerts & Red Light Status

RED LED ON CHEXPRESS CX30 AND TELLERSCAN TS240 This is the default state when the USB and power cables are properly connected, but an application is not controlling the scanner or has not yet acquired the scanner. It does not indicate a mechanical problem with the scanner. (Note: Both ends of the USB cable must be plugged in for the LED light to turn Red. If the LED does not turn Red, check and reseat the end of the USB cable going into the PC and into the scanner, and make sure that the PC is turned on. Then, check that the Power Supply cables are connected properly and the power source is live.)

TellerScan TS500 — Red LED: Scanner is not connected to computer. Check and reinsert both ends of the USB cable connecting to the PC and into the scanner, and verify that the PC is turned on. For a list of other flashing light codes, see the pull-out card on the bottom of your TS500 scanner.

For other flashing lights and error codes, please consult the user manual for your scanner model.

Service & Warranty Requests

To open a service request or see the status of an existing request, please create an account or sign in below:

Digital Check RMA Portal

Clearing Paper Jams

paper jam

Photographic or video tutorials for removing the cover and clearing paper jams from your CheXpress, TellerScan, or SmartSource scanner:

CheXpress CX30

TellerScan TS240 (video)

SmartSource Professional & Expert (video)

SmartSource Elite Series (video)

SmartSource Micro Elite (video)

SmartSource Edge (video)

Tips & Tricks

MICR misread

Here you will find a list of articles on some useful but less common troubleshooting tips:

That’s Not Tape! An Expensive Scanner Mishap to Avoid

Magnetic Interference: Move that Desk Fan

When Flipping an “Unreadable” Check Upside-Down Can Make it Readable Again

Several Reasons Why Your Scanner May Be Running at Less than 100% Rated Speed

Reducing Paper Jams and Misfeeds from ‘Deep Staging’

How Laser Printers and Self-Printed Checks Affect Readability

MICR Reading Issues: Scanner Wear, or Problem Documents?

Maintenance in Extreme High-Volume Situations

When and How to Replace the Discriminator Roller

How Your Scanner Prevents Ink Smears on the Camera Glass

Clearing paper Jams on the CX30 (step-by-step guide)

If you are still unable to resolve your issue, please contact Digital Check at support@digitalcheck.com or (847) 446-2285.