PRESS CONTACT: Greg Richardson (937) 510-6617 grichardson@digitalcheck.com Digital Check Corp. Extends Its SOC 2 Type 2 Certification Security, availability, and confidentiality controls re-certified in comprehensive audit Northbrook, IL, July 16,
Initial Scanner Setup Before turning on your Digital Check scanner for the first time, make sure you have the Bank or other Financial Institution’s deposit application that you will use
Cleaning & Maintenance Use the links below to watch video guides for cleaning your model scanner: CheXpress CX35 — Automated CleaningCheXpress CX35 — Detailed Cleaning TellerScan TS250 — Automated CleaningTellerScan
I do not want to use a bank deposit program – I just need to scan my checks and save copies of the images offline. Can your scanners do that?
Clearing Paper Jams Photo or video tutorials for removing the cover and clearing paper jams from your CheXpress, TellerScan, or SmartSource scanner can be found below. Most scanners have a
I have an old scanner that I don’t use anymore. Do you have a scanner buyback program? No, Digital Check does not buy back used scanners. Some of our distribution
Do Your Scanners Work on a Mac Operating System? Many Digital Check scanner models are compatible with macOS. However, your bank’s deposit system must also support Mac operating systems, so
How do I run the scanner cleaning cycle using a Mac? Current models (TellerScan TS250, CheXpress CX35, and SmartSource Elite and Micro Elite series units made after approximately 2018) have
Instructions for Changing the Ink Cartridge Digital Check scanners with inkjet endorsement have user-replaceable ink cartridges. Find step-by-step instructions for your model scanner using the links below: TellerScan TS250 (Video)
Note: This is an explanation of basic status and error codes for older TellerScan and CheXpress models that do NOT have the Smart LED indicator. For a list of Smart
Image skew occurs when a document is scanned at an angle rather than straight, resulting in a tilted digital image. In check scanners, this typically happens when a check is
Image skew in ID card scanning occurs when a card is scanned at an angle rather than straight, resulting in a tilted digital image. This issue happens most often in