Digital on Demand services encompass a broad range of activities across the functions of sales, order entry, inventory management, just-in-time order fulfillment, help desk support services, and repair services. Digital Check currently delivers its TellerScan® check scanners to the financial services market through a network of more than 70 Solution Provider Resellers. As financial institutions continue to look for additional ways to build their brand and ensure end-customer support requirements are met, Digital on Demand Services will allow TellerScan Resellers to choose specific service offerings from Digital Check’s fulfillment partners to complement their existing services and tailor capabilities to the exact needs of their customers.
Services included within the Digital on Demand offering include: Web-based order entry and inventory management, custom packaging capabilities, sales, training and installation support, 24 x 7 help desk support, and on-site and factory repair services.
“The ability to provide custom packaging of equipment, start-up and training materials is essential for building a strong brand experience for the financial institution’s remote deposit capture customer,” said Gainer. “The goal of Digital on Demand is to offer our Solution Provider partners a comprehensive and proven solution for the fulfillment of check scanning solutions to the thousands of customers adopting this new technology.”