The growth of Digital Check’s TellerScan brand has been based upon its performance with leading financial institutions and solution providers. The new TS240 leveraged key design and reliability elements of the TS230 model while also delivering product enhancements to boost the overall customer experience without increasing their costs.
The scanner’s enhancements were developed based on feedback from test market customers and reseller partners. Solution provider partners that have committed to supporting the TS240 include: NetDeposit, NCR, WAUSAU Financial Services, Jack Henry & Assoc., ProfitStars, Goldleaf, Benchmark Technology Group, RemitPro, BankServ, iStream Financial Services, C&A Associates, Precision Software Technologies, Inc., EFC Systems, Genikon, and Silver Bullet.
Notable enhancements delivered in the new TS240 series check scanner include the latest technology in high speed, non-contact image cameras (300 DPI); expanded input feeder and output pocket capacities (100 documents each); increased scan speeds (50, 75 and 100 DPM models); and an intelligent front-franking stamp option. Furthermore, the TS240 was designed to meet the evolving needs of the RDC and retail bank markets, requiring ease of deployment, ease of use and ease of support.
“Our goal is to deliver a foolproof and hassle-free user experience and to minimize help desk requirements for training and support,” said John Gainer, executive vice president of Digital Check. “The new built-in diagnostics feature in the TS240 enables help desk personnel to quickly and easily help the end user validate that the scanner and workstation environment are properly configured if there is an issue during installation. The objective of the built-in diagnostics tool is to anticipate the most common issues a user might experience and then provide the necessary information quickly and easily so that the problem can be isolated and resolved.
In addition to the new TS240 series scanner, Digital Check is also launching the v10.0 release of its software API toolkit. The API v10.0 release contains significant enhancements to solve common issues encountered by remote deposit customers.
New features in API v10.0 include special document handling for money orders and other exception item types; automatic upside-down image correction; built-in scanner diagnostics; new device support of the TS240 and SB series scanners; and front franking stamp support for the CheXpress CX30 and TS240 scanners. Digital Check utilizes a single API across all of its desktop scanning devices to provide ease of maintenance for its software application partners.