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How will Consumers Respond to Mobile RDC Fees?

Thanks to bankinnovation.net for publishing our guest article about mobile RDC fees! See the excerpt below, or read the full story here …

Should mobile remote deposit capture (RDC) be free? That’s the question people are asking again after comments made this month by Regions Bank and PNC indicating that they respectively plan to charge for the service, or have at least considered doing so.

This may not be the kind of thing that’s going to generate a consumer backlash on the level of, say, overdraft fees or monthly debit card charges – but it does bring up an important question for banks: What, exactly, is RDC supposed to be? A cost saver and revenue generator that pays its own way? Or an act of charity that makes up for its cost through that ever-important but hard-to-quantify metric, customer goodwill?

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