As bank branches were forced to close their doors throughout March and April, financial institutions turned to online channels to take over as much of their daily transaction volume as possible. One of the major players in this strategy was remote deposit capture — an offshoot of the electronic check clearing network put in place to ensure the banking system’s continuity after the Sept. 11, 2001, attacks.
How did electronic clearing fare in its first true test since then? We spoke with several retail banking and remote deposit product managers to find out how they had adapted their RDC strategies to keep the wheels turning for their customers.
Read the full article at BAI Banking Strategies.