Digital Check scanners have led the market in both image quality and build quality for over a decade and a half. One of the reasons for this leadership is the product design allowing fast, simple cleaning and maintenance that sustains optimal performance of our check scanners. Yet, even as simple as it is, this small but important detail is often overlooked.
With the large reader/sorters of the past, maintenance was always a formal part of the customer’s processes and budgets; but today, with smaller desktop scanners, is this still the case?
Check scanner technology has certainly advanced over the past 15 years. Back in 1996 at BAI’s Image Technology in Banking Conference companies like IBM, NCR, and Unisys had reader/sorters that required large booths to display them. These were room-sized pieces of equipment costing upwards of a million dollars. On top of that, banks would add an extra 10% for maintenance contracts to have technicians properly clean and maintain the equipment on a monthly basis.
Now, of course, things have changed. Scanner have been reduced from a large-room-sized footprint to that of an office desktop telephone. However, although these scanners are much smaller in size, the mission critical nature of these devices has not changed. An organization cannot afford to have scanners out of commission or performing poorly due to lack of maintenance.
Digital Check recommneds that organizations establish a plan for both routine operator maintenance and for preventative maintenance and scanner repair. Having a plan will save time and money even when you factor in the cost of preventative maintenance. Business critical applications such as teller or branch capture can benefit from a local swap pool so that a scanner can be replaced within minutes and disruption to service is minimized. A rule of thumb is to have a swap pool with at least 10% of the install base of scanners in the pool in order to quickly swap out scanners requiring maintenance or repair. Additionally, Digital Check recommends that scanners be properly cleaned and maintained (see the next article for details).After a year or so of operation or when 100,000 items have been scanned, you may even want to consider sending it in for a factory cleaning and calibration. Your scanner will be returned to like-new working condition and you will have peace of mind knowing your scanners are in top-quality shape.
Even though the size of the scanner has been reduced, the need for proper maintenance and cleaning has not. For more information on Digital Check’s maintenance and repair programs, contact us at 847-446-2285 or fill out our web contact form.