As a service to our customers, we’d like to offer some quick answers to a few common questions we’ve been getting about online ordering from the Digital Check store:
Q. I’m making a purchase for a charity or other tax-exempt organization. Is there any way to place the order without incurring sales tax?
A. Our online store adds sales tax to each order automatically, but we will refund the tax amount if you send us a copy of your tax-exempt certification. As of mid-2022, you can now upload a tax-exempt certificate directly from the checkout process. You can also contact our Customer Service department with your order number, and we will be glad to help you through it. You can reach Customer Service directly at email@example.com.
Once we have your tax-exempt certificate on file, subsequent orders will automatically be tax-exempt.
Shipping Options – Alaska and Hawaii
Q. I live in Alaska or Hawaii, and a Ground Shipping option came up for my order. Is that correct?
A. Unfortunately, this is a glitch, and Ground Shipping is not available to Alaska or Hawaii. If you select it, you will probably get a call from our Customer Service department to correct it! We are working to fix this in a future update.
Invoices vs. Credit Cards
Q. Can I have you send me an invoice, instead of paying with a credit card?
A. Web store payments are by credit card only. We generally do invoicing only for high-volume customers with frequent orders, such as larger banks, and distributors of our products. These are customers who have existing credit terms with Digital Check, and orders do not typically go through the web store. In other words — if invoicing is the right option for you, chances are that you’re already in regular contact with one of our salespeople or account managers!
Q. Do you ship web store orders internationally?
A. We can only ship directly to customers in the 50 U.S. states. International customers should order supplies from one of our local distributors. Digital Check has more than 100 partners and distributors serving all six continents – for a complete list, click here!
Shipping to P.O. Boxes
Q. Why can’t my order be delivered to a P.O. Box?
A. FedEx is the carrier for all of our web store orders, and does not deliver to P.O. boxes or military addresses. We will require a street address for delivery. If you enter a P.O. Box, we will have to contact you to get a deliverable address.
Product Availability and Order Cutoff Times
Q. Will my order ship on the same day I place it? How can I tell if the product is in stock?
A. If the item(s) ordered are currently available, Digital Check will ship the item(s) the same day for orders received before 10:00 AM CT (Monday through Friday). All orders received after 10:00 AM CT (Monday through Friday) will ship on the next business day. If an item is unavailable to ship, a Customer Service Representative will contact you to provide an estimated ship date.
Updating Account Information
Q. I can’t remember my username or password? How do I retrieve it?
A. You can request a password reset using your email address, or contact Customer service at firstname.lastname@example.org.
Q. I have a web store account for my whole company. Can I add additional users?
A. Yes, please contact Customer service at email@example.com, and we can add additional user IDs linked to the same account. If you make a new account online, it will create a separate account that is not linked to your original one. We don’t mind helping you with this – it only takes a few minutes, and keeps your records straight!