We’re Updating Our Service Request Experience!
To log into our new Digital Check Service Request Portal, you will be directed to a page that will allow you to either login or create a new profile.
Follow the steps below to make it easy! – or click here to go directly to the Service Portal
If you have made purchases in the past on Digital Check’s Webstore, the experience will be very familiar to you, as the Service Request Portal is built on the same platform.
Once logged in, you will see the following screen – select “Open a Service Request” as shown by the green arrow.
On the next screen, you will enter the serial number from your scanner. You will find that number on the label on the bottom of your scanner or printer.
Where to find the serial numbers
TellerScan and CheXpress models
Teller Transaction Printer (TTP)
Follow the prompts for information and fill in all required fields as indicated by the red asterisk (*). If you have questions, contact Digital Check at 847-446-2285 or firstname.lastname@example.org. Click here for a full user manual with instructions on use of the Service Portal.