We’re Updating Our Service Request Experience!

To log into our new Digital Check Service Request Portal, you will be directed to a page that will allow you to either login or create a new profile.

Follow the steps below to make it easy! – or click here to go directly to the Service Portal

PDF Complete instructions on the new Service Portal

If you have made purchases in the past on Digital Check’s Webstore, the experience will be very familiar to you, as the Service Request Portal is built on the same platform.

  • If you are a past Digital Check Webstore Customer – log in in with those same credentials.

     

  • If you have never made a Digital Check Webstore purchase – create a new login, even if you’ve used Digital Check’s legacy Service Request Portal in the past.

     

  • The new web store login portal can be accessed by clicking here.

     

  • If you are a user of the previous RMA Portal and haven’t received an email with a new login and password for the new system, please check your “junk mail,” as the email with your new credentials may have gone there. If you still don’t find those credentials, please contact Digital Check at 847-446-2285.

Once logged in, you will see the following screen – select “Open a Service Request” as shown by the green arrow.

  • You will then be prompted to enter your product serial number. Follow the system prompts to walk through the process. For more information, please click here to download a user manual.

On the next screen, you will enter the serial number from your scanner. You will find that number on the label on the bottom of your scanner or printer.

Where to find the serial numbers

TellerScan and CheXpress models

SmartSource models

Teller Transaction Printer (TTP)

ReceiptNOW printers

Follow the prompts for information and fill in all required fields as indicated by the red asterisk (*). If you have questions, contact Digital Check at 847-446-2285 or support@digitalcheck.com. Click here for a full user manual with instructions on use of the Service Portal.