Important: If you are a remote deposit customer having problems with the initial setup of your scanner, including device not detected by your deposit software, please contact your bank or software provider first. >>Â List of Help Desk Numbers
Training Videos
SmartSource Elite Series – Installation
SmartSource Elite Series – Operations
SmartSource Elite Series – Automated Cleaning
SmartSource Elite Series – Rapid Cleaning (pre-2020 models)
SmartSource Elite Series – Detailed Cleaning
SmartSource Elite Series – Clearing Jams
SmartSource Elite Series – Poor Image Quality
SmartSource Elite Series – Poor Print Quality
SmartSource Elite Series – Feeding Issues
SmartSource Elite Series Operations – Entire Video
RNDIS Windows Driver
Notice: This is an external link that will download the drivers directly from Microsoft. (Chrome users right-click and “Save link as” to download)
If you are using a scanner with embedded software, please see our End User License Agreement.
If you are unable to resolve your issue, please contact our support team.
Click here to initiate a warranty or service request.