SmartSource Elite Series – Support

Important: If you are a remote deposit customer having problems with the initial setup of your scanner, including device not detected by your deposit software, please contact your bank or software provider first.   >> List of Help Desk Numbers

 
>> Jump to Documents & Downloads

Training Videos

SmartSource Elite Series – Installation

SmartSource Elite Series – Operations

SmartSource Elite Series – Automated Cleaning

SmartSource Elite Series – Rapid Cleaning (pre-2020 models)

SmartSource Elite Series – Detailed Cleaning

SmartSource Elite Series – Clearing Jams

SmartSource Elite Series – Poor Image Quality

SmartSource Elite Series – Poor Print Quality

SmartSource Elite Series – Feeding Issues

SmartSource Elite Series Operations – Entire Video

Documents & Downloads

  SmartSource Elite series LED blink code listHTML

  Installation and Operations Guide (Main User Manual)PDF

  Guía de instalación y operación (español) PDF

  Elite Series – Quick Setup & Operations Sheet (English / español / Français / português)PDF

  Expert Elite – Quick Setup & Operations Sheet (English / español / Français / português)PDF

  SmartPVA Demo Tool Instructions for Expert ElitePDF

  SmartPVA Demo ToolPDF

  Expert Elite IP configuration Utility (command line)PDF

  Expert Elite IP configuration Utility (GUI)PDF

  RNDIS Windows Driver Installation GuidePDF

  RNDIS Windows DriverPDF
     Notice: This is an external link that will download the drivers directly from Microsoft. (Chrome users right-click and “Save link as” to download)

  SmartPVA Trace Dump UtilityPDF

  SmartSource Elite Series – Box Contents SheetPDF

If you are using a scanner with embedded software, please see our End User License Agreement.

 
If you are unable to resolve your issue, please contact our support team.

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If you are still unable to resolve your issue, please contact Digital Check at support@digitalcheck.com or (847) 446-2285.