ID Capture for Account Services
Another use for ID capture is for new account openings, loan and mortgage origination, CDs, business lines of credit, wire transfers, or other services provided by the FI. In each case, the presentment of an ID is part of the standard process, and that ID will either need to be photocopied or scanned.
Scanning the ID presents several improvements to the overall process. Now, depending on the rules of the FI, the ID can be stored in the customer’s Contact Information File for future reference and verification. Additionally, the information contained in the ID’s 2D barcode can be captured and used to populate the account screen, saving time and reducing typing errors.
Scanning the ID can also greatly improve the customer experience, not only by saving valuable time, but also by reducing the time spent away from the customer to process the ID and paperwork. This allows more time to cross-sell the customer on other products and services offered by the FI.