Buildup on the feed rollers can be a source of unexplained jams and misfeeds. Dirty feed rollers, debris in the paper path, or obscured track sensors A true paper jam
Dust or Ink on the Camera Glass If your scanned images look like the one below, it’s likely to make you think your scanner has a serious problem. But don’t
The TS500 scanner requires periodic cleaning and maintenance to ensure optimal performance. Part of the maintenance process will include replacement of the Ink Absorber Pad. Examples of Excess Ink Pad
Explanation: This error code means that the scanning application cannot find the scanner. This message could be generated by either a bank’s deposit program, or by our own test utility,
Explanation: The API for TellerScan and CheXpress scanners contains a configuration file that is named BUICSCAN.INI by default (this may vary depending on your bank or software provider). If this
If you’ve updated your PC to Windows 11, be aware that all Digital Check and SmartSource drivers for Windows 10 have now been certified with Windows 11. There is no
SmartSource Elite series scanners sold since April 2020 have a built-in automated cleaning function that makes maintenance simple. Refer to the video demo on the main Support FAQ page for
If you’ve reached this page, it’s probably because your check scanner’s power button has turned purple instead of its normal blue. When this happens, it’s to indicate that it’s time
Today’s question comes from a customer in New York, who asks: “What should I do if someone gives me a check that’s torn at the bottom? Is it OK to