• Support tips: Replacing the Discriminator Roller

    Published in Digital Communications Blog / Published on

    Every so often, we will get a service request for a scanner having feed issues: either frequent double-feeds, or difficulty feeding documents into the track at all. Quite often, the cause is a worn-out Self Adjusting Discriminator Roller (SADR) – the small foam disc that sits at the mouth of the feeder, opposite the drive...

  • 2014 Roundup: Image Quality, UV, “Magnetic Appeal” and More

    Published in Digital Communications Blog / Published on

    This was not your typical year at Digital Check, as 2014 saw us introduce the most new products of any 12 months in the company’s history. We also had time to expand north of the border into Canada, and to make our first extensive foray into software for banking and imaging applications. Let’s take a...

  • What a Difference: BMO’s Canadian Remote Deposit Service Meets Smooth Rollout, Warm Reception

    Published in Digital Communications Blog / Published on

    We’ve been watching the lead-up to remote deposit capture in Canada for about two years now, and last month marked an important milestone as Bank of Montreal officially launched its BMO DepositEdgeTM service in the Canadian market. Almost 10 years to the day after the Check 21 Act took effect in the United States, BMO...

  • New White Paper: The Hidden Cost of Image Quality Problems

    Published in Digital Communications Blog / Published on

    They only come up rarely ”” maybe once out of every 3,000 documents scanned ”” but when they do, checks that fail the clearing process due to image quality problems can cost banks a huge amount of money. How much? Try millions. Hundreds of millions. But for many financial institutions, they’re simply accepted as a...

  • Digital Check is Coming to Canada

    Published in Digital Communications Blog / Published on

    As we announced at the AFP Annual Conference this week, Digital Check has signed deals to become either an exclusive or a preferred equipment provider at four of the “Big Five” banks in Canada. It’s been an exciting past 18 months for us north of the border, as remote deposit systems have come from drawing-board...

  • Introducing Clear by Digital CheckTM – A Revolutionary New Way to Clean Up Problem Check Images

    Published in Digital Communications Blog / Published on

    On October 28, we announced the release of our most ambitious new software product yet, Clear by Digital CheckTM. Clear takes care of the “worst of the worst” poor-quality check images that currently fail in the electronic clearing process, costing banks millions of dollars annually nationwide. A money order scans poorly because of the varying...

  • Fraud Fighting Gets Ultraviolet

    Published in Digital Communications Blog / Published on

    Banking.com Q&A on UV Document Security, with Digital Check’s Alex Trombetta Ultraviolet security is making the jump from banknotes to other forms of payment such as checks and money orders — and the technology used to verify them has leapt forward as well. Documents are no longer limited to manual inspection under a “black light,”...

  • Remote Scanner location with Advisor by Digital Check

    Published in Digital Communications Blog / Published on

    Earlier this month, we introduced our first major customer for Advisor by Digital CheckTM ”” a geolocation service that can pinpoint the physical whereabouts of a check scanner being used to make deposits. Since then, we’ve gotten a lot of questions ”” mostly along the lines of, “What an interesting idea – where did you...

  • “Scanner Drag” – Explaining What May Be Coming Between You and 100% Rated Speed

    Published in Digital Communications Blog / Published on

    From time to time, we hear from a user whose scanner is experiencing slower-than-normal read rates, but is otherwise functioning fine. While we’ve previously explained why other attributes of a scanner are sometimes more important than straight “speeds and feeds,” if it says 100 documents per minute (DPM) on the box and the device isn’t...

  • Introducing the SB 650M: a MICR-Capable, Full-Page Check and Document Scanner

    Published in Digital Communications Blog / Published on

    Earlier this week at the RDC Summit in Las Vegas, we unveiled the Digital Check SB 650M – a new, portable desktop scanner designed to handle anything a business environment can throw at it, from checks and money orders to ID cards, full-page documents, and anything else in between. The SB 650M has a lot...

  • Another Day, Another Data Breach: Protecting Yourself Without Being Paranoid

    Published in Digital Communications Blog / Published on

    Like many of you, I was one of the unfortunate 56 million Americans whose credit card information was exposed in the Home Depot data breach that was uncovered this month. After numerous near-misses and checking through old statements, the uncomfortable truth has finally been driven home: If you still use your credit card or debit...

  • Digital Check President and His Family Take ALS Ice Bucket Challenge

    Published in Digital Communications Blog / Published on

    In recognition and remembrance of company founder Thomas P. Anderson Sr., who passed away in 1990 from complications related to ALS (Lou Gehrig’s disease), Digital Check President Tom Anderson Jr., along with sons Matt and Fitz, and grandson Wells, take the ALS Ice Bucket Challenge. Digital Check has made a contribution to the fight against...

  • Cheque Capture Overseas – Starting Later, Starting Better

    Published in Digital Communications Blog / Published on

    Many countries are building on lessons learned by those who adopted before them Photo by Grand Parc under Creative Commons 2.0 license We were in the UK last week, talking to some of our friends and partners there about Britain’s upcoming switch to electronic cheque clearing (the proper way to spell it just about everywhere...

  • EMV is Coming – But How Long Before Magstripe Really Goes Away?

    Published in Digital Communications Blog / Published on

    Despite splashy headlines, the transition will take several years – and protecting old-style transactions will remain as important as ever Photo by Cheon Fong Liew under Creative Commons 2.0 license It’s now been almost a year since the spark that finally got EMV started in the United States – the Target data breach of 2013....

  • Cheque Truncation Comes to Britain

    Published in Digital Communications Blog / Published on

    Last month, the UK’s Cheque and Credit Clearing Company ”” which manages the cheque clearing system in most of Britain ”” held its annual event in London, the Cheque User Forum 2014 (see video below). But this time, as our friends and partners in Britain tell us, things were a little different from usual, given...