• In the Groove: How Your Scanner Prevents Ink Smudges on the Camera

    Published in Digital Communications Blog / Published on

    If you’ve ever opened up the inside cover of your TellerScan TS240 or CheXpress CX30 scanner, you may have noticed a shallow groove cut in the plastic camera housing. What is this groove, and what is it for? Well, like most of the miscellaneous parts in these devices, it’s there for a reason and there’s...

  • Taking Pictures for NASA: The Model 505 Data Reconstruction Camera

    Published in Digital Communications Blog / Published on

    This photo from NASA’s Viking 2 lander was almost certainly transferred from magnetic reels to a finished photo using a Model 505 data reconstruction camera.(Photo: nasa.gov) Before there were check scanners, Digital Check made a lot of other things under several different company names, mostly related to precision high-performance cameras and film projectors. One of...

  • Post Office Banking – Which Form Will It Finally Take?

    Published in Digital Communications Blog / Published on

    Last January, the Office of the Inspector General made waves in banking circles when it released a report suggesting the Post Office should offer basic financial services at some or all of its 35,000-plus branches nationwide. The idea was initially scoffed at within the industry, with many of the established players chiming in with sentiments...

  • That’s Not Tape! An Expensive Scanner Mishap to Avoid

    Published in Digital Communications Blog / Published on

    When we open a new electronic device, we’ve all become conditioned to expect various pieces of protective tape, stickers and pull tabs to be included in the packaging; it’s a natural reaction to want to pull them all off immediately. But be warned – you absolutely do not want to do this with a check...

  • What Goes Into Making an Apple Watch Banking App?

    Published in Digital Communications Blog / Published on

    By the time you read this, the latest Apple Event of the Century will be in full swing, with the new Apple Watch nearing the end of its first full week on the market. With it will come a slew of new or repurposed apps, including mobile banking apps. But, unlike in past launches of...

  • Do Only Old People Write Checks? The Effect of Age On Payments Habits

    Published in Digital Communications Blog / Published on

    “The remaining lifetime of the check is directly related to the death rate among citizens over age 65.” That comment from one of our overseas partners sums up a common perception of check usage in America, and for that matter, anywhere else. Paper checks are going away; they’re an archaic payment method; and the only...

  • Magnetic Interference: Why Your Scanner Isn’t a ”˜Fan’ of Desk Fans

    Published in Digital Communications Blog / Published on

    Summer is approaching, which means it’s almost time for an unlucky few scanner users to become frustrated by intermittent problems reading the magnetic ink at the bottom of checks, also known as the MICR line. That’s because as it heats up, more electric fans and similar devices make their way on to countertops around the...

  • Digital Check at the Masters 2015

    Published in Digital Communications Blog / Published on

    Every year, we enjoy a week full of fun and excitement at the Masters tournament at Augusta National Golf Club. This picture was from early in our day on Tuesday and we were at the top of the seating gallery area for hole #16. We had a great day hosted by Digital Check CEO Tom...

  • Now Trending in Payments: Your Customers are Cheap

    Published in Digital Communications Blog / Published on

    In the most recent issue of Digital Transactions magazine, two articles about consumer payment habits appeared side-by-side: The first titled “Bill Pay: Paper In, Digital Payments Out,” the second “ACH Adds Some Octane to a Retailer’s Mobile App.” While the two covered completely different subject matter, a common thread was the incredibly low threshold for...

  • Support Tips: Should I Turn That Unreadable Check Upside-Down?

    Published in Digital Communications Blog / Published on

    Last week, I walked up to the counter at the local grocery-store bank branch and handed in a $3.00 mail-in rebate check to deposit. But whatever the teller did, she couldn’t get it to scan correctly – probably because it had torn off unevenly along the perforated bottom edge, so it would not sit level...

  • Lock and Unlock Your Credit Cards? A Great Idea Waiting to Take Off

    Published in Digital Communications Blog / Published on

    Every so often, an idea comes along at just the right time to solve a big problem in the payments business, and makes you wonder, “Wow, how come nobody thought of that before?” With people’s credit and debit card numbers getting stolen left and right these days, we may be seeing just that with new...

  • Image Quality: Why One Banker Hates the New England Patriots

    Published in Digital Communications Blog / Published on

    The Super Bowl can be a polarizing event, and at least one person we know has a bone to pick with the New England Patriots this weekend. Not because of a team rivalry, or over the “Deflategate” scandal, but because for years after their last Super Bowl victory, their logo inadvertently made it harder for...

  • Reducing Misfeeds and Paper Jams from ”Deep Staging’

    Published in Digital Communications Blog / Published on

    Recurring feeding problems and paper jams are among the most common cases fielded by our support team, but not all jams are created equal. Last month, we focused on how a worn discriminator roller – the hardened-foam component that pulls checks from the input tray one at a time – can cause mechanical problems with...

  • Cross-Border Deposits: Now That Canada Has Check Image Clearing, Can We Scan Canadian Checks in America?

    Published in Digital Communications Blog / Published on

    (Note: This article was originally published in January 2015, and the technology has changed in the meantime. See our more recent article on U.S. / Canadian cross-border check clearing for more on the current state of affairs.) Since the Canadian banking system’s much-anticipated new clearing system went live in late 2014, two questions we’ve been...

  • Adventures in EMV: Is it Actually Possible to Make a Chip-and-PIN Transaction in the United States?

    Published in Digital Communications Blog / Published on

    The timing was fortuitous: About a week ago, just in time for some holiday shopping, my bank sent me my first-ever EMV-ready credit card, complete with gold chip displayed prominently on the front. Included in the welcome letter was a sentence informing me that the card was ready for the new generation of payments and...