• Support Tips: Should I Turn That Unreadable Check Upside-Down?

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    Last week, I walked up to the counter at the local grocery-store bank branch and handed in a $3.00 mail-in rebate check to deposit. But whatever the teller did, she couldn’t get it to scan correctly – probably because it had torn off unevenly along the perforated bottom edge, so it would not sit level...

  • Lock and Unlock Your Credit Cards? A Great Idea Waiting to Take Off

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    Every so often, an idea comes along at just the right time to solve a big problem in the payments business, and makes you wonder, “Wow, how come nobody thought of that before?” With people’s credit and debit card numbers getting stolen left and right these days, we may be seeing just that with new...

  • Image Quality: Why One Banker Hates the New England Patriots

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    The Super Bowl can be a polarizing event, and at least one person we know has a bone to pick with the New England Patriots this weekend. Not because of a team rivalry, or over the “Deflategate” scandal, but because for years after their last Super Bowl victory, their logo inadvertently made it harder for...

  • Reducing Misfeeds and Paper Jams from ”Deep Staging’

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    Recurring feeding problems and paper jams are among the most common cases fielded by our support team, but not all jams are created equal. Last month, we focused on how a worn discriminator roller – the hardened-foam component that pulls checks from the input tray one at a time – can cause mechanical problems with...

  • Cross-Border Deposits: Now That Canada Has Check Image Clearing, Can We Scan Canadian Checks in America?

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    Since the Canadian banking system’s much-anticipated new clearing system went live in late 2014, two questions we’ve been getting a lot are: “Will I be able to scan Canadian checks (or cheques, as the case may be) from the U.S. side of the border?” and “Will this lower the fees and wait times when I...

  • Adventures in EMV: Is it Actually Possible to Make a Chip-and-PIN Transaction in the United States?

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    The timing was fortuitous: About a week ago, just in time for some holiday shopping, my bank sent me my first-ever EMV-ready credit card, complete with gold chip displayed prominently on the front. Included in the welcome letter was a sentence informing me that the card was ready for the new generation of payments and...

  • Support tips: Replacing the Discriminator Roller

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    Every so often, we will get a service request for a scanner having feed issues: either frequent double-feeds, or difficulty feeding documents into the track at all. Quite often, the cause is a worn-out Self Adjusting Discriminator Roller (SADR) – the small foam disc that sits at the mouth of the feeder, opposite the drive...

  • 2014 Roundup: Image Quality, UV, “Magnetic Appeal” and More

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    This was not your typical year at Digital Check, as 2014 saw us introduce the most new products of any 12 months in the company’s history. We also had time to expand north of the border into Canada, and to make our first extensive foray into software for banking and imaging applications. Let’s take a...

  • What a Difference: BMO’s Canadian Remote Deposit Service Meets Smooth Rollout, Warm Reception

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    We’ve been watching the lead-up to remote deposit capture in Canada for about two years now, and last month marked an important milestone as Bank of Montreal officially launched its BMO DepositEdgeTM service in the Canadian market. Almost 10 years to the day after the Check 21 Act took effect in the United States, BMO...

  • New White Paper: The Hidden Cost of Image Quality Problems

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    They only come up rarely ”” maybe once out of every 3,000 documents scanned ”” but when they do, checks that fail the clearing process due to image quality problems can cost banks a huge amount of money. How much? Try millions. Hundreds of millions. But for many financial institutions, they’re simply accepted as a...

  • Digital Check is Coming to Canada

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    As we announced at the AFP Annual Conference this week, Digital Check has signed deals to become either an exclusive or a preferred equipment provider at four of the “Big Five” banks in Canada. It’s been an exciting past 18 months for us north of the border, as remote deposit systems have come from drawing-board...

  • Introducing Clear by Digital CheckTM – A Revolutionary New Way to Clean Up Problem Check Images

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    On October 28, we announced the release of our most ambitious new software product yet, Clear by Digital CheckTM. Clear takes care of the “worst of the worst” poor-quality check images that currently fail in the electronic clearing process, costing banks millions of dollars annually nationwide. A money order scans poorly because of the varying...

  • Fraud Fighting Gets Ultraviolet

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    Banking.com Q&A on UV Document Security, with Digital Check’s Alex Trombetta Ultraviolet security is making the jump from banknotes to other forms of payment such as checks and money orders — and the technology used to verify them has leapt forward as well. Documents are no longer limited to manual inspection under a “black light,”...

  • Remote Scanner location with Advisor by Digital Check

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    Earlier this month, we introduced our first major customer for Advisor by Digital CheckTM ”” a geolocation service that can pinpoint the physical whereabouts of a check scanner being used to make deposits. Since then, we’ve gotten a lot of questions ”” mostly along the lines of, “What an interesting idea – where did you...

  • “Scanner Drag” – Explaining What May Be Coming Between You and 100% Rated Speed

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    From time to time, we hear from a user whose scanner is experiencing slower-than-normal read rates, but is otherwise functioning fine. While we’ve previously explained why other attributes of a scanner are sometimes more important than straight “speeds and feeds,” if it says 100 documents per minute (DPM) on the box and the device isn’t...