• Congratulations to Our June Customer Feedback Contest Winner

    Published in Digital Communications Blog / Published on

    We’d like to congratulate Kay Homan, the winner of our June drawing for our Digital Check customer feedback survey. Ms. Homan receives a $25 Amazon gift card as thanks for taking the time to tell us how we’re doing. We’re always looking to find out how we can improve our customer experience, and hearing directly...

  • Can Brazil’s Microbranches Show U.S. the Way to “Branch of the Future?”

    Published in Digital Communications Blog / Published on

    It’s a busy week for the financial industry in Brazil, as CIAB Febraban, South America’s biggest banking conference and expo, gets under way in Sao Paulo. Our people in Brazil tell us that this year, they’ve been hearing a lot of buzz from Brazilian banks around network-attached and PC-free check scanning.Why the sudden interest? Largely...

  • We Are Not Discontinuing the TellerScan TS240

    Published in Digital Communications Blog / Published on

    Since we introduced the next-generation TellerScan TS500 check scanner late last year, we’ve occasionally had people ask us whether that means we’re going to stop making the TellerScan TS240. To clarify: At this time, Digital Check has no plans to discontinue the TS240, which remains one of our most popular models and our best-selling multi-feed...

  • Support Tips: Clearing Paper Jams on the CheXpress CX30

    Published in Digital Communications Blog / Published on

    Jammed documents are the number one maintenance issue for any machine that moves paper, whether it’s an office copier, your home printer, or a check scanner. And believe it or not, they even happen to the CheXpress CX30, even though you might not expect them, since it moves checks along a very simple path –...

  • We’re at the Asian Banking Forum in Singapore, June 15-16

    Published in Digital Communications Blog / Published on

    Greetings from Singapore! We’re here this week at the Asian Banking Forum, where we’re doing our best to promote check scanning and electronic clearing in countries that are in various stages of modernizing their payments systems. Among other things, Digital Check’s international division VP, Alex Trombetta, is giving a talk on Thursday about remote deposit...

  • What Will the End of the Check Look Like? We Discuss with banking.com

    Published in Digital Communications Blog / Published on

    Everyone knows that the number of checks written each year is falling – but how much longer will they last, and what will the eventual phaseout look like? Last year, Digital Check began investigating the decline of the check and published a set of white papers on these topics. The response we received was tremendous....

  • Processing Cash and Checks Together in the Vault? Introducing Vault by Digital Check®

    Published in Digital Communications Blog / Published on

    Whether it takes place at a bank’s vault or an armored car company’s, bulk deposit processing has always faced one big operational challenge: Counting the cash separately from checks and money orders, then combining them back together into a single deposit ticket at the end. Digital Check recently devised a way to solve this headache...

  • The Oldest Check Scanner? Customer’s TellerScan TS215 Worked for a Decade

    Published in Digital Communications Blog / Published on

    [Editor’s note: We always like hearing about our old equipment that’s still holding up in the field. If you think have a device that’s older than this, please Contact Us and use the topic “Other.”] In the computing world, things don’t last for long. Back in 2005, Windows XP was the latest PC operating system,...

  • Introducing the New “Waffle” Scanner Cleaning Card

    Published in Digital Communications Blog / Published on

    On March 21, we said goodbye to our original “flat” scanner cleaning cards, which have been phased out in favor of a new “waffle” card designed to clean your scanner more thoroughly while staying fresh longer after opening. The waffle cards have replaced the older models on our online store effective immediately.We think you’ll find...

  • The New digitalcheck.com; Online Store Has Moved

    Published in Digital Communications Blog / Published on

    If you’ve visited digitalcheck.com lately, you probably noticed that some things have changed. Besides a new look and general reorganization, one of the main changes we made was to try to make it easier to order scanners and supplies online. Instead of leaving the main Digital Check website and going to a separate online store,...

  • What Happens to Scanned Check Images at the ATM?

    Published in Digital Communications Blog / Published on

    We started 2016 by rolling out a new product: Clear Inline®, an automated image-enhancement software system for ATMs and self-service stations. To understand why that’s important, let’s take a minute to look at what happens when you make a deposit at the ATM and how that affects the bank behind the scenes. Some banks and...

  • Windows 10 Drivers Certified, In Partner Distribution

    Published in Digital Communications Blog / Published on

    Digital Check is pleased to announce that our drivers for all current-generation scanners have been certified for Windows 10 and have begun distribution through our distributors and channel partners. Supported devices include the BranchXpress® BX7200, CheXpress® CX30, TellerScan® TS240, and TellerScan TS230 models. Distribution of the updated drivers will be handled through Digital Check’s software...

  • A Small Brazilian Bank Becomes First in the Country to Offer Merchant RDC

    Published in Digital Communications Blog / Published on

    From June 16-18, we were in Sao Paulo attending CIAB Febraban, the largest banking conference in Brazil. The check processing system there has been going through big changes lately: In 2012, the country ditched its paper-based clearing process in favor of exchanging scanned images, much like we do in the U.S. Representatives from Banese join...

  • New White Paper Says Checks’ Decline Slows, Slightly

    Published in Digital Communications Blog / Published on

    On Wednesday, Oct. 28, at the FIS User Group in Oklahoma City, Digital Check presented a follow-up to our successful white paper The Disappearing Check: How Much Longer Until the End? The new report, titled The Disappearing Check Part 2: Assessing the Decline, examined new data in an attempt to prove or disprove the first...

  • Hardly Anyone is Using Chip-and-PIN Cards

    Published in Digital Communications Blog / Published on

    Late last year, we published an article titled “Adventures in EMV,” in which the Digital check marketing team attempted to use a newly-issued EMV chip card attempted to use a newly-issued EMV chip card at various local checkout registers. The results were not encouraging: Out of more than 30 stores visited, less than half had...