• Are bank branches coming back? Why there is light after COVID-19

    Published in Digital Communications Blog / Published on

    It’s 2020’s biggest question in retail banking by far, and by now you’ve likely read dozens of industry articles asking it in one variation or another. In fact, what other question is there? What will bank branches look like in a post-COVID world? From today’s vantage point, it’s almost incredible to think about what the...

  • What Search Trends Tell Us About Public Interest in Banking Services During the COVID-19 Outbreak

    Published in Digital Communications Blog / Published on

    Any SEO expert will tell you that Google Trends can provide an interesting, if unscientific, look at what is going through people’s minds as high-profile events unfold. As Shawn Huber, an SEO manager for T-Mobile, once famously said: “No one lies to their search bars. It’s a treasure trove of data you’re not going to...

  • BAI: Reliance on remote deposit capture rising with COVID-19

    Published in Digital Communications Blog / Published on

    As bank branches were forced to close their doors throughout March and April, financial institutions turned to online channels to take over as much of their daily transaction volume as possible. One of the major players in this strategy was remote deposit capture — an offshoot of the electronic check clearing network put in place...

  • New Item – Quantum DS Consumables Kit

    Published in Digital Communications Blog / Published on

    Two of the most common replaceable parts for the Quantum DS high-speed check transport are now available for bulk purchase. The Quantum DS Consumables Kit includes fifty (50) feed roller tires, as well as fifty (50) separator rings. These user-replaceable parts allow the operator to quickly and easily repair worn components in the field, without...

  • Digital Check Scanners: Cleaning Procedures and COVID-19

    Published in Digital Communications Blog, Educational Articles / Published on

    While it is recommended to periodically clean your scanner as part of your regular maintenance routine, that mostly refers to keeping the internal parts working smoothly. In light of recent events, we have been receiving an increasing number of questions about safe procedures for cleaning and disinfecting the outside of our scanners as a precaution...

  • Contact Image Sensors (and Why They Are Important to Check Scanners)

    Published in Digital Communications Blog, Educational Articles / Published on

    What is a contact image sensor, or “CIS?” And just as importantly, why should you care? Well, if you have a check scanner, you should care about contact image sensors, because you own at least two of them! You also might be interested in the difference between line-scan and area-scan technology, because it’s an important...

  • Image Survivable Features, and Their Importance in Document Security

    Published in Digital Communications Blog, Educational Articles / Published on

    In the document world, an “image survivable feature” means exactly what it says: Any mark on a piece of paper that survives the process of being scanned or photographed, meaning it remains legible on the image in digital format. Which kinds of features are “survivable” has changed a lot over the years, as the technology...

  • New Idaho Microfilm Plant – Grand Opening!

    Published in Digital Communications Blog / Published on

    Many of our customers don’t even know that Digital Check is in the microfilm business – but if you were one of those people, you know now! In fact, the microfilm side of our company is growing faster than ever. On Tuesday, November 12, we cut the ribbon on a new office and manufacturing facility...

  • Web Store FAQs – Tax-Exempt Status, AK/HI shipping, and More

    Published in Digital Communications Blog / Published on

    As a service to our customers, we’d like to offer some quick answers to a few common questions we’ve been getting about online ordering from the Digital Check store: Tax-Exempt Status Q. I’m making a purchase for a charity or other tax-exempt organization. Is there any way to place the order without incurring sales tax?...

  • Event Recap: UK Financial Industry Must Work Together to Fight Fraud

    Published in Digital Communications Blog, Press Releases/In the News / Published on

    (Note: This announcement was issued by our UK partners, the TALL Group, following a cheque imaging event that we co-hosted with them in London this month.) LONDON, October 4, 2019 — More than 60 delegates from the UK’s leading banks and other financial organisations have been told that the whole sector can work more closely...

  • MICR Reading Adventures: Why MICR Read Errors Occasionally “Fix Themselves” and What It Means

    Published in Digital Communications Blog, Educational Articles / Published on

    Occasionally, we will see reports from banks or credit unions baffled that their scanners seem to have intermittent issues with unreadable MICR printing on checks. There may be no apparent rhyme or reason to this – sometimes it works, sometimes it doesn’t. To further complicate this puzzle, occasionally it mysteriously “fixes itself” when the same...

  • Banking Access Takes Off in Nepal – We’re There to Help Figure Out the Way Forward

    Published in Digital Communications Blog / Published on

    At the end of May, Digital Check took part in an educational event in Kathmandu, Nepal, to help bankers in that country figure out the right path for automating and expanding their branch networks. The financial system in Nepal has undergone a rapid transformation over the past several years, as roughly half the population has...

  • Cheque Scanners – Sailing the High Seas to India?

    Published in Digital Communications Blog, Educational Articles / Published on

    How one partner used ocean freight to provide cost-effective delivery and gain a happy customer Part of the recent order of TS240 scanners for Albertsons awaits shipment to Chennai, India, from the Digital Check warehouse. Earlier this month, we had an opportunity to document an unconventional, but semi-frequent, occurrence at our manufacturing plant: Shipping an...

  • Support Tips: Clearing (And Avoiding) Paper Jams

    Published in Digital Communications Blog, Educational Articles / Published on

    The occasional paper jam is a fact of life for any machine that handles documents – printers, scanners, mailing machines, or otherwise. Fortunately, they’re infrequent enough to remain a minor nuisance, not a daily operational problem. (If it IS happening every day, it’s not “random” – there’s another issue causing it. Read on to help...

  • Why Do Our Scanner Cleaning Cards Have Bumps? (The Reason Behind ‘Waffle’ Cards)

    Published in Digital Communications Blog / Published on

    Every once in a while, someone will ask why our cleaning cards have their distinctive “waffle” design with a grid of alternating raised and indented bumps. Some of our long-time customers might remember that they weren’t always this way – for years, our standard cleaning card was simply a flat, cotton-lined piece of thin cardboard...

  • Here are All the New Products We’ve Introduced This Fall

    Published in Digital Communications Blog / Published on

    It’s been a busy fall season at Digital Check, with FOUR new products released in October and November. Some of these are updates to (or replacements for) existing models, while others are brand-new products altogether. To help keep things straight, we’ve compiled a summary of all the additions, subtractions and changes that have happened recently....

  • DCC Does Good: Digital Check Visits Houston to Aid Hurricane Harvey Rebuilding Effort

    Published in Digital Communications Blog / Published on

    In August 2017, Hurricane Harvey made landfall in Southeast Texas, devastating much of the Houston area with high winds and flooding. At the time, Digital Check pledged to donate $1 to Harvey relief efforts for each new scanner we sold through the end of that year – eventually amounting to tens of thousands of dollars....

  • Cross-Border Deposits Update: Can Canadian Checks be Scanned in America?

    Published in Digital Communications Blog / Published on

    Many of our Canadian customers – and our customers in the northern United States – have long been asking when it would be possible for checks (or cheques, depending) to be cleared electronically across the border. It’s something that everyone has wanted since Canada’s new clearing system launched in late 2014, but which – as...

  • Digital Check Acquires SmartSource – Two Years Later

    Published in Digital Communications Blog / Published on

    Two years ago, today, on September 19, 2016, Digital Check announced one of the most important moves in our company’s history: The acquisition of the SmartSource scanner line from Burroughs, Inc. This was the boldest deal we’ve ever made – not only in terms of its dollar value, but also because of the incredibly complex...

  • Two Simple Rules That Can Spot Nearly Every Email Phishing Scam

    Published in Digital Communications Blog / Published on

    (Note: This message was originally intended for our own employees, but we decided to post it publicly, since it could benefit any of our customers or partners who might be targeted by similar attempts.) Phishing scams are no joke, and in recent months we’ve seen a huge influx of scam messages purporting to be from...

  • Postal Banking: No Need to Play the Political Game

    Published in Digital Communications Blog / Published on

    About three years removed from the last time it made headlines, postal banking reprised its role in the spotlight last month thanks to a new Senate proposal that would have the U.S. Post Office offer financial services. It’s the first significant action on the matter since the Office of the Inspector General first raised the...

  • That “Paper Jam” May Just Mean Your Scanner Needs Cleaning

    Published in Digital Communications Blog / Published on

    In recent months, we’ve received a number of support requests for SmartSource check scanners in which users have reported “paper jams” or feeding issues that turned out to be something entirely different. Of course, when your scanner gives you a warning message that looks like there’s a paper jam, in 99% of cases the cause...

  • Why P2P and Mobile Payments Are (Always) Just Around the Corner

    Published in Digital Communications Blog / Published on

    Last weekend, my stepson was out shooting some scenes with his high school film club. Around lunchtime, we had the following exchange of text messages: Him: “Hi, we’re up the street at Which Wich. Can you use something called Venmo and send my friend Justin $8.50 for lunch.” Me: “I don’t have Venmo, can I...

  • What British Banks Are Thinking On The Eve Of Image-Based Cheque Clearing

    Published in Digital Communications Blog / Published on

    Rob Palmer from Bank of Montreal addresses the audience at the 3rd Annual Cheque Imaging Conference in London. Earlier this month, around 40 representatives from Britain’s major banks joined us in London for the Third Annual Conference on Cheque Imaging and Remote Deposit Capture – a yearly event that Digital Check has held in conjunction...

  • Digital Check to Host London Seminar on Eve of Electronic Cheque Clearing’s Debut

    Published in Digital Communications Blog / Published on

    On October 7, Digital Check and its UK distribution partner, Checkprint Ltd., will host an educational seminar in London, focused on that country’s upcoming transition to electronic cheque clearing. After years of planning, the British banking system is slated to “turn on” its image exchange system for the first users on October 31, ramping up...

  • Learning Quality Firsthand: 3M and the Microfilm Copy Machine

    Published in Digital Communications Blog / Published on

    The DocuCopy series of microfilm copy machines landed a big client in 3M – and demanded a whole new set of rigorous production controls to meet quality standards. Under the OST and EOM names, Digital Check’s precursors in California worked on a lot of high-tech, high-profile projects. But as the 1980s dawned, analog began giving...

  • Where Cash Is not King: Argentina’s Hyperinflation Makes Checks Preferred Over Physical Currency

    Published in Digital Communications Blog / Published on

    Some strange things can happen when you have 50 percent annual inflation. And strange things have certainly been happening lately in Argentina, where soaring prices (the result of economic missteps by the previous government) have made cash into a liability – leading to what would usually be considered extraordinary spending and payment practices. Most recently,...

  • Why the Fed’s New Payment Processing System Is Good News for the Future of Checks

    Published in Digital Communications Blog / Published on

    It wasn’t a bombshell announcement or a major upcoming change for the industry, but the Federal Reserve Bank’s upcoming rollout of a new payments platform contained a subtle but important bit of good news for the future of check payments in the United States. Last month at the RDC Forum: Atlanta – a new event...

  • Universal Cleaning Card For All Digital Check, SmartSource Scanners

    Published in Digital Communications Blog / Published on

    There’s good news for anyone who buys supplies online at the Digital Check store: We now have a single type of cleaning card that works for both Digital Check and SmartSource-branded check scanners. Actually, there’s no change to the cards themselves – we simply confirmed, through extensive testing, that existing Digital Check-branded cleaning cards also...

  • Seeing Stars: Building Editing Projectors in Hollywood

    Published in Digital Communications Blog / Published on

    The footage captured for a full-length feature film can be quite daunting to go through in its entirety. It’s an old rule of video production that every minute on the screen takes at least an hour spent in the editing room – and that’s just for the easy stuff. For a big-time Hollywood film, it...

  • Digital Check Sponsors the First RDC Forum: Atlanta

    Published in Digital Communications Blog / Published on

    Those of you in the industry are probably familiar with the RDC Summit, the annual event put on by RemoteDepositCapture.com that covered anything and everything related to scanning, depositing, and processing check images. The big news is, that event’s going away – at least for now – and in its place, the good folks at...

  • Phototypesetters: Reinventing the Printing Press

    Published in Digital Communications Blog / Published on

    For more than 500 years, printing meant arranging metal letters into lines. That finally changed when photography let it happen with TV screens. The Linotype machine cast molten metal into letters in real time, a huge improvement over manual typesetting but still expensive and difficult. Few people would consider Ottmar Mergenthaler a household name, but...

  • Reminder: SmartSource Online Store is Moving in March

    Published in Digital Communications Blog / Published on

    CUSTOMER BULLETIN ONLINE STORE TRANSITION NOTICE Bulletin #2017-001 February 21, 2017   SmartSource Online Store is Moving in March As part of Digital Check’s acquisition of the SmartSource line of scanners and equipment from Burroughs Inc., all SmartSource products will soon be moving from the burroughsstore.com online store to digitalcheck.com. After the transition date, you...

  • The Paper Check Lives!

    Published in Digital Communications Blog / Published on

    Fed’s Payment Figures Show Surprising Slowdown in the Check’s Decline In case you missed it – and you may have, given that it was released just before the long Christmas holiday – the Federal Reserve’s latest Payments Study showed a remarkable turn in fortune for the paper check. While check usage had been plummeting for...

  • SmartSource Supplies and Accessories Added to Digital Check Online Store

    Published in Digital Communications Blog / Published on

    As you may know, Digital Check acquired the SmartSource line of scanners, printers and reader/sorters from Burroughs Inc. in September 2016. As part of the ongoing transition, we have made most commonly used SmartSource supplies and accessories – including Inkjet cartridges, cleaning kits, and replacement parts – available on the Digital Check Web Store. The...

  • The F-4 Phantom: Building a Flight Simulator That Ran on Film

    Published in Digital Communications Blog / Published on

    The F-4 Phantom II (photo: www.nationalmuseum.af.mil) The F-4 Phantom II was one of the most versatile fighter aircraft ever built, serving variously as an air-to-air interceptor, general-purpose fighter/bomber, reconnaissance jet and “Wild Weasel” anti-SAM ground attack plane in nearly 40 years of service with the U.S. Armed Forces. After debuting with the Navy in 1960,...

  • Pokémon Go: Mobile Inadvertently Reminds Us That Brick-And-Mortar Is Still Very Much Alive

    Published in Digital Communications Blog / Published on

    Note: The following first appeared on the Deluxe Corporation blog as a guest article by Digital Check The summer of Pokémon Go is in full swing, which you already know unless you’ve been living in a cave for the past two weeks. Scratch that – unless you’ve been lying unconscious in a cave, because otherwise...

  • Check image capture moves forward in Brazil, Philippines

    Published in Digital Communications Blog / Published on

    Last month, Digital Check attended CIAB Febraban, Brazil’s largest banking and payments event, in Sao Paulo. Amid all the Olympic, political and economic hype going on there now, we found a surprisingly well-attended and upbeat conference, with the industry more focused on some big opportunities coming up on the horizon than on the dreary mire...

  • Congratulations to Our June Customer Feedback Contest Winner

    Published in Digital Communications Blog / Published on

    We’d like to congratulate Kay Homan, the winner of our June drawing for our Digital Check customer feedback survey. Ms. Homan receives a $25 Amazon gift card as thanks for taking the time to tell us how we’re doing. We’re always looking to find out how we can improve our customer experience, and hearing directly...

  • Can Brazil’s Microbranches Show U.S. the Way to “Branch of the Future?”

    Published in Digital Communications Blog / Published on

    It’s a busy week for the financial industry in Brazil, as CIAB Febraban, South America’s biggest banking conference and expo, gets under way in Sao Paulo. Our people in Brazil tell us that this year, they’ve been hearing a lot of buzz from Brazilian banks around network-attached and PC-free check scanning.Why the sudden interest? Largely...

  • We Are Not Discontinuing the TellerScan TS240

    Published in Digital Communications Blog / Published on

    Since we introduced the next-generation TellerScan TS500 check scanner late last year, we’ve occasionally had people ask us whether that means we’re going to stop making the TellerScan TS240. To clarify: At this time, Digital Check has no plans to discontinue the TS240, which remains one of our most popular models and our best-selling multi-feed...

  • Support Tips: Clearing Paper Jams on the CheXpress CX30

    Published in Digital Communications Blog / Published on

    Jammed documents are the number one maintenance issue for any machine that moves paper, whether it’s an office copier, your home printer, or a check scanner. And believe it or not, they even happen to the CheXpress CX30, even though you might not expect them, since it moves checks along a very simple path –...

  • We’re at the Asian Banking Forum in Singapore, June 15-16

    Published in Digital Communications Blog / Published on

    Greetings from Singapore! We’re here this week at the Asian Banking Forum, where we’re doing our best to promote check scanning and electronic clearing in countries that are in various stages of modernizing their payments systems. Among other things, Digital Check’s international division VP, Alex Trombetta, is giving a talk on Thursday about remote deposit...

  • What Will the End of the Check Look Like? We Discuss with banking.com

    Published in Digital Communications Blog / Published on

    Everyone knows that the number of checks written each year is falling – but how much longer will they last, and what will the eventual phaseout look like? Last year, Digital Check began investigating the decline of the check and published a set of white papers on these topics. The response we received was tremendous....

  • Processing Cash and Checks Together in the Vault? Introducing Vault by Digital Check®

    Published in Digital Communications Blog / Published on

    Whether it takes place at a bank’s vault or an armored car company’s, bulk deposit processing has always faced one big operational challenge: Counting the cash separately from checks and money orders, then combining them back together into a single deposit ticket at the end. Digital Check recently devised a way to solve this headache...

  • The Oldest Check Scanner? Customer’s TellerScan TS215 Worked for a Decade

    Published in Digital Communications Blog / Published on

    [Editor’s note: We always like hearing about our old equipment that’s still holding up in the field. If you think have a device that’s older than this, please Contact Us and use the topic “Other.”] This article was originally published on April 25, 2016. In the computing world, things don’t last for long. Back in...

  • Introducing the New “Waffle” Scanner Cleaning Card

    Published in Digital Communications Blog / Published on

    On March 21, we said goodbye to our original “flat” scanner cleaning cards, which have been phased out in favor of a new “waffle” card designed to clean your scanner more thoroughly while staying fresh longer after opening. The waffle cards have replaced the older models on our online store effective immediately. We think you’ll...

  • The New digitalcheck.com; Online Store Has Moved

    Published in Digital Communications Blog / Published on

    If you’ve visited digitalcheck.com lately, you probably noticed that some things have changed. Besides a new look and general reorganization, one of the main changes we made was to try to make it easier to order scanners and supplies online. Instead of leaving the main Digital Check website and going to a separate online store,...

  • What Happens to Scanned Check Images at the ATM?

    Published in Digital Communications Blog / Published on

    We started 2016 by rolling out a new product: Clear Inline®, an automated image-enhancement software system for ATMs and self-service stations. To understand why that’s important, let’s take a minute to look at what happens when you make a deposit at the ATM and how that affects the bank behind the scenes. Some banks and...

  • Windows 10 Drivers Certified, In Partner Distribution

    Published in Digital Communications Blog / Published on

    Digital Check is pleased to announce that our drivers for all current-generation scanners have been certified for Windows 10 and have begun distribution through our distributors and channel partners. Supported devices include the BranchXpress® BX7200, CheXpress® CX30, TellerScan® TS240, and TellerScan TS230 models. Distribution of the updated drivers will be handled through Digital Check’s software...