• Banking Access Takes Off in Nepal – We’re There to Help Figure Out the Way Forward

    Published in Digital Communications Blog / Published on

    At the end of May, Digital Check took part in an educational event in Kathmandu, Nepal, to help bankers in that country figure out the right path for automating and expanding their branch networks. The financial system in Nepal has undergone a rapid transformation over the past several years, as roughly half the population has...

  • Cheque Scanners – Sailing the High Seas to India?

    Published in Digital Communications Blog, Educational Articles / Published on

    How one partner used ocean freight to provide cost-effective delivery and gain a happy customer Part of the recent order of TS240 scanners for Albertsons awaits shipment to Chennai, India, from the Digital Check warehouse. Earlier this month, we had an opportunity to document an unconventional, but semi-frequent, occurrence at our manufacturing plant: Shipping an...

  • Support Tips: Clearing (And Avoiding) Paper Jams

    Published in Digital Communications Blog, Educational Articles / Published on

    The occasional paper jam is a fact of life for any machine that handles documents – printers, scanners, mailing machines, or otherwise. Fortunately, they’re infrequent enough to remain a minor nuisance, not a daily operational problem. (If it IS happening every day, it’s not “random” – there’s another issue causing it. Read on to help...

  • Why Do Our Scanner Cleaning Cards Have Bumps? (The Reason Behind ‘Waffle’ Cards)

    Published in Digital Communications Blog / Published on

    Every once in a while, someone will ask why our cleaning cards have their distinctive “waffle” design with a grid of alternating raised and indented bumps. Some of our long-time customers might remember that they weren’t always this way – for years, our standard cleaning card was simply a flat, cotton-lined piece of thin cardboard...

  • Here are All the New Products We’ve Introduced This Fall

    Published in Digital Communications Blog / Published on

    It’s been a busy fall season at Digital Check, with FOUR new products released in October and November. Some of these are updates to (or replacements for) existing models, while others are brand-new products altogether. To help keep things straight, we’ve compiled a summary of all the additions, subtractions and changes that have happened recently....

  • DCC Does Good: Digital Check Visits Houston to Aid Hurricane Harvey Rebuilding Effort

    Published in Digital Communications Blog / Published on

    In August 2017, Hurricane Harvey made landfall in Southeast Texas, devastating much of the Houston area with high winds and flooding. At the time, Digital Check pledged to donate $1 to Harvey relief efforts for each new scanner we sold through the end of that year – eventually amounting to tens of thousands of dollars....

  • Cross-Border Deposits Update: Can Canadian Checks be Scanned in America?

    Published in Digital Communications Blog / Published on

    Many of our Canadian customers – and our customers in the northern United States – have long been asking when it would be possible for checks (or cheques, depending) to be cleared electronically across the border. It’s something that everyone has wanted since Canada’s new clearing system launched in late 2014, but which – as...

  • Digital Check Acquires SmartSource – Two Years Later

    Published in Digital Communications Blog / Published on

    Two years ago, today, on September 19, 2016, Digital Check announced one of the most important moves in our company’s history: The acquisition of the SmartSource scanner line from Burroughs, Inc. This was the boldest deal we’ve ever made – not only in terms of its dollar value, but also because of the incredibly complex...

  • Two Simple Rules That Can Spot Nearly Every Email Phishing Scam

    Published in Digital Communications Blog / Published on

    (Note: This message was originally intended for our own employees, but we decided to post it publicly, since it could benefit any of our customers or partners who might be targeted by similar attempts.) Phishing scams are no joke, and in recent months we’ve seen a huge influx of scam messages purporting to be from...

  • Postal Banking: No Need to Play the Political Game

    Published in Digital Communications Blog / Published on

    About three years removed from the last time it made headlines, postal banking reprised its role in the spotlight last month thanks to a new Senate proposal that would have the U.S. Post Office offer financial services. It’s the first significant action on the matter since the Office of the Inspector General first raised the...

  • That “Paper Jam” May Just Mean Your Scanner Needs Cleaning

    Published in Digital Communications Blog / Published on

    In recent months, we’ve received a number of support requests for SmartSource check scanners in which users have reported “paper jams” or feeding issues that turned out to be something entirely different. Of course, when your scanner gives you a warning message that looks like there’s a paper jam, in 99% of cases the cause...

  • Why P2P and Mobile Payments Are (Always) Just Around the Corner

    Published in Digital Communications Blog / Published on

    Last weekend, my stepson was out shooting some scenes with his high school film club. Around lunchtime, we had the following exchange of text messages: Him: “Hi, we’re up the street at Which Wich. Can you use something called Venmo and send my friend Justin $8.50 for lunch.” Me: “I don’t have Venmo, can I...

  • What British Banks Are Thinking On The Eve Of Image-Based Cheque Clearing

    Published in Digital Communications Blog / Published on

    Rob Palmer from Bank of Montreal addresses the audience at the 3rd Annual Cheque Imaging Conference in London. Earlier this month, around 40 representatives from Britain’s major banks joined us in London for the Third Annual Conference on Cheque Imaging and Remote Deposit Capture – a yearly event that Digital Check has held in conjunction...

  • Digital Check to Host London Seminar on Eve of Electronic Cheque Clearing’s Debut

    Published in Digital Communications Blog / Published on

    On October 7, Digital Check and its UK distribution partner, Checkprint Ltd., will host an educational seminar in London, focused on that country’s upcoming transition to electronic cheque clearing. After years of planning, the British banking system is slated to “turn on” its image exchange system for the first users on October 31, ramping up...

  • Learning Quality Firsthand: 3M and the Microfilm Copy Machine

    Published in Digital Communications Blog / Published on

    The DocuCopy series of microfilm copy machines landed a big client in 3M – and demanded a whole new set of rigorous production controls to meet quality standards. Under the OST and EOM names, Digital Check’s precursors in California worked on a lot of high-tech, high-profile projects. But as the 1980s dawned, analog began giving...