Northbrook, IL, October 7, 2011 – Digital Check Corp (www.digitalcheck.com), a leading worldwide provider of check scanners to the financial industry for the teller, branch and remote deposit capture markets, announced the release of their Digital Check Advisor remote monitoring system, a new solution to monitor the status and health of check scanners and PCs deployed by banks and other organizations.
“We are pleased to announce this new solution that allows banks and companies to proactively monitor the scanners on their network in order to identify and correct any problems that may be present or developing over time,” said John Gainer, executive vice president of Digital Check; “Digital Check Advisor will result in greater ROI and lower overall costs of operation of the scanners by maximizing the uptime of the scanners and lowering the cost of service calls and repairs.”
Digital Check Advisor is a unique new application designed to not just report problems or symptoms of problems, but to alert the financial institution to root causes behind the problems. Created in a joint relationship between Digital Check, a leader in check image technology and Esprida, a leader in remote monitoring and management technology, the solution combines the best thought leadership from both companies to create a solution uniquely designed to maximize operational efficiency in a check scanning environment.
The solution is not bound by errors reported by the scanner, but instead monitors real-time results in the areas of image quality, print quality, and even cleaning cycles performed on the scanner, in order to determine whether the scanner and PC are operating at peak performance. Digital Check Advisor gives technical support a distinctive view into the operational metrics of the scanner and PC to anticipate any issues that arise from the scanner or PC often before the operator notices a problem. The system also reduces the helpdesk time required in resolving any scanner or PC issues, greatly reducing the cost of support and service.
For more information about Digital Check Advisor or to sign up for a demonstration and onsite proof of concept, visit www.digitalcheck.com or call (847) 446-2285. Stop by to see the Digital Check Advisor at Digital Check’s booth #2418 at the BAI Retail Delivery Conference, October 11-13 at Chicago’s McCormick Place.