WIndows XP End of Support

 

As you may know, Microsoft has discontinued support for Windows XP as of April 8, 2014. Many of our customers will understandably have questions. Here are the basics of how the phaseout will affect Digital Check customers.

If you are still using Windows XP, your scanner will continue working.
Digital Check’s drivers and API will continue to support Windows XP machines, so the device itself should function as usual.

Check with your bank to see if XP will be restricted.
Because security updates have ceased, some banks or software providers may decide to disallow the operating system on their deposit services. This decision is up to each bank individually. If you are running Windows XP on a computer used to make deposits, contact your bank to make sure it will still be acceptable.

Before upgrading to Windows 7 or 8, make sure your bank supports both your new operating system AND your new version of Internet Explorer (IE).
Our scanners have been tested to work with all versions of Windows, from Windows 2000 through Windows 8.1. However, not all banks have updated their deposit services to include support for all versions of Windows and IE. If you are using a browser-based deposit service (e.g., one that operates through an online banking portal), the supported versions of Internet Explorer are especially important to double-check. In particular, if you plan to use Windows 8, be sure that your bank supports Internet Explorer 10, which is the lowest available browser version for that operating system. Contact your bank if you are not sure whether your OS or browser version are supported.

Any Digital Check scanner with a USB 2.0 port will be compatible with all Windows versions. Older scanners with SCSI ports will not work on newer operating systems.
Our original BUIC and TellerScan 400 series scanners communicate using a specific type of SCSI interface, which Windows XP is the final operating system to include. If you are using one of these devices, it unfortunately will not function on Windows Vista or later operating systems.

Do not download and re-install the scanner drivers directly from the Digital Check site.
If you are upgrading to a new operating system, you will need to download and re-install the entire deposit software package from your bank. The correct drivers will be automatically installed as part of that process.