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November 2011
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Digital Check Makes Major New Product Announcements for Bank Teller and Branch Markets at BAI Retail Delivery Conference
Digital Check announced three major new products at BAI’s Retail Delivery Conference recently in Chicago. With the theme, “The Exceptionals,” Digital Check introduced a series of new products to join their exceptionally great line of scanners. Playing off the theme, Digital Check also challenged the bankers in attendance to bring their most difficult exception items to show that the superior image quality produced by Digital Check scanners can turn an exception item into a conforming item. The new products, detailed below, include the BranchXpress™ BX7200 high volume, high speed scanner; the ConneXpress™ network attachable appliance; and Digital Check Advisor™, an advanced scanner remote monitoring and management service.
The BX7200 offers a unique feature to enhance operator productivity. The special two line onboard LCD display provides scanner status and controls to deliver scan commands right from the scanner panel. For higher, uninterrupted throughput, the scanner seamlessly flows from one output pocket to the next when the full pocket sensor is triggered. Digital Check will also offer ‘plug & play’ capability for the new BX7200 via a special backward compatible emulation mode for software providers, banks, and companies who have already integrated Digital Check’s TellerScan TS4120. “We are thrilled to provide another option for the important branch back counter market. We believe that now there is finally a higher speed, higher performance scanner alternative available. The BX7200 will meet the back counter and back office needs for banks, credit unions, and other businesses with high volumes of checks in a branch or remote deposit capture environment,” said John Gainer, executive vice president at Digital Check.
Digital Check Advisor is a unique new application designed to not just report problems or symptoms of problems, but to alert the financial institution to root causes behind the problems. Created in a joint relationship between Digital Check, a leader in check image technology and Esprida, a leader in remote monitoring and management technology, the solution combines the best thought leadership from both companies to create a solution uniquely designed to maximize operational efficiency in a check scanning environment. Digital Check Advisor has the ability to monitor real-time results in the areas of image quality, print quality, and even cleaning cycles performed on the scanner and does not, like many monitoring solutions, rely solely on reported errors to determine whether the scanner and PC are operating at peak performance. Digital Check Advisor gives technical support a distinctive view into the operational metrics of the scanner and PC to anticipate any issues that arise from the scanner or PC often before the operator notices a problem. The system also reduces the helpdesk time required in resolving any scanner or PC issues, greatly reducing the cost of support and service. By using Digital Check Advisor the organization will achieve greater ROI and a lower overall cost of operation of the scanners by maximizing scanner uptime, optimizing helpdesk resources, and lowering the cost of service calls and repairs.
“As more and more organizations, both domestically and internationally, look to reduce costs and increase flexibility, many are looking toward remote terminal and thin client environments to achieve that goal. This move requires a scanner solution that is able to operate in that environment, and our ConneXpress appliance offers a scalable solution not tied to a single scanner model,” explained Jeff Hempker, vice president of U.S. Sales for Digital Check. “Unlike other network scanner solutions, the ConneXpress can be used with either our low-cost, single feed CheXpress, or our more robust, batch-feed TellerScan scanners.” The ConneXpress offers easy deployment and complete configurability. It can be deployed pre-configured or can be dynamically configured via XML or socket interface. Developers maintain complete control over the scanner, network configurations and all appliance settings. The device also takes advantage of Digital Check’s industry leading Best Read™ technology which produces the highest quality images and MICR and runs the scanner at its full rated speed. The ConneXpress is also completely secure as no images are stored internally in memory and images sent can be encrypted and sent via secured connections using the bank’s security protocol. The ConneXpress is a dedicated device requiring no monthly software or service updates and is not exposed to malicious software attacks to which a PC may be vulnerable. For more information about Digital Check products call 847-446-2285, email sales@digitalcheck.com, or visit www.digitalcheck.com. |
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BranchXpress BX7200™
Digital Check Advisor™
ConneXpress™