Digital Check scanners are known to be the most reliable scanners in the industry, yet even the most reliable devices need to be serviced from time to time. Digital Check offers several service programs for scanners no longer covered by a warranty or replacement program. These service offerings are designed to provide our customers with a choice based upon the urgency of returning the scanner to the field. Model specific pricing is available from your Digital Check Reseller or directly from Digital Check. All repairs come with a 90 day parts and labor warranty.
FactoryPlus is a service program designed to provide factory repair service for those customers requiring asset tag tracking or who prefer to retain their existing scanner. FactoryPlus service is available for all scanners that are no longer covered by a warranty. FactoryPlus is a flat rate repair program with a typical 5 business day repair time after receipt. Customer is responsible for shipping to the factory. All scanners are returned via standard ground shipment. Expedited shipment is available for an added charge. FactoryPlus is available for current production scanner models only.
FactoryExchange is a service program designed to provide a replacement scanner the next business day in exchange for the broken scanner. This program is designed for organizations that cannot wait for their original unit to be repaired and returned to them. FactoryExchange is a flat rate repair program using overnight shipping of the replacement scanner and standard return ground shipping for the defective scanner. FactoryExchange is available for current production scanner models only.
FactoryRefresh is a service program designed to rejuvenate a working scanner that has been used
Test scanner to determine condition
FactoryRepair is a time and material service program designed to provide factory repair service for those customers requiring repairs on legacy or older model Digital Check scanners.
A FactoryRepair typical repair time after receipt of the scanner is 5 business days. FactoryRepair requires an evaluation charge which is waved if the unit is repaired. The broken scanner can be shipped to our factory under an RMA. A repair estimate will be provided for any repair estimated to cost over $200 before work is begun. The customer is responsible for shipping to and from the factory.
This Service is for scanners that have been returned under warranty and there is no problem found or the problem is related to non-warranty failures such as staples caught in the track. (See Warranty for complete coverage details.) This service charge covers the following services:
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