• The “Heartbleed” bug – what you should know

    Published in Digital Communications Blog / Published on

    Many of you have asked us this week about the “Heartbleed” security bug, and whether our site was affected. First, we would like to reassure you that our site, 45.55.84.54/digitalcheck-l3, was not among those vulnerable to the bug, and that our clients are in no danger. Below are some answers to some of the more...

  • Windows XP End of Support: How it Will Affect Your Scanner

    Published in Digital Communications Blog / Published on

      As you may know, Microsoft has discontinued support for Windows XP as of April 8, 2014. Many of our customers will understandably have questions. Here are the basics of how the phaseout will affect Digital Check customers. If you are still using Windows XP, your scanner will continue working. Digital Check’s drivers and API...

  • How RDC Convinced Me to Switch to Branchless Banking

    Published in Digital Communications Blog / Published on

    Despite a lack of nearby branches, technology fills the gap and lets me stay with my old bank When our family moved to Southern California recently, I got a rare chance to experience firsthand one of the long-time marketing slogans for remote deposit capture: It “expands your bank’s footprint” and “allows you to reach customers...

  • Does Your Bank Need to be Using Twitter?

    Published in Digital Communications Blog / Published on

    Winter storms brought out creativity, but beware of other pitfalls This winter’s storms have caused a lot of bank branches to shut down during the worst weather, and financial institutions large and small have been looking for creative ways to keep their customers updated. Besides the standard online channels like email advisories and the corporate...

  • If Checks Are Going Away, What’s Taking Their Place?

    Published in Digital Communications Blog / Published on

    With all the commotion over e-payments, people’s spending habits have remained remarkably unchanged Checks took another beating in the latest month’s Federal Reserve Payments Study, which revealed another steep decline in the three years since the central bank’s previous report. Americans recorded 18.3 billion checks paid in 2012, compared with 24.5 billion three years prior...

  • BAI Payments Connect: Security is King, but Where Should Your Focus Be?

    Published in Digital Communications Blog / Published on

    We just wrapped up our time at the BAI Payments Connect conference in Las Vegas this week, and the watchword of the day was fraud, fraud, fraud. To the left of our expo hall booth: an anti-fraud software company. To the right of our booth: an anti-fraud software company. Behind our booth: another anti-fraud software...

  • USPS’ Plan to Get Into Banking: So Crazy it Just Might Work

    Published in Digital Communications Blog / Published on

    When the U.S. Postal Service issued a document last month that outlined a plan to offer financial services at its more than 35,000 branches, the banking industry reacted with a collective guffaw. Too big and slow; won’t work; people don’t trust the Post Office, was all over Twitter for the next couple of weeks. The...

  • Could a $20 Device Have Prevented the Target Data Breach?

    Published in Digital Communications Blog / Published on

    The recent Target and Neiman Marcus data breaches drew national attention to POS security, and the fact is that most retailers aren’t fully secured against these kinds of cyber attacks. Much of the discussion has focused on replacing our low-tech credit cards with a European-style chip-and-PIN system at some point in the future. But many...

  • Windows XP Phaseout: FAQ for Banks and Software Providers

    Published in Digital Communications Blog / Published on

    As you may know, Microsoft is discontinuing support for Windows XP on April 8, 2014. Here are a few important things to know if/when customers start inquiring about how it will affect them. Digital Check will offer continued support for Windows XP. If the end user does nothing, the scanner will continue to function as...

  • Why the Lowly Check is the Consumer’s Best Friend

    Published in Digital Communications Blog / Published on

    “Checks are going away.” “How many people do you see paying with a check anymore?” “Paper is dead – mobile is the future.” These may be three of the most common statements you’ll hear in the payments business. And with annual check volume declining in the U.S. year after year, it would seem they’re well...

  • Recap: What Was New in 2013?

    Published in Digital Communications Blog / Published on

    A lot happened at Digital Check in the last 12 months, with new products and software expanding what you can do with our devices. In case you missed any of it, here’s a quick summary of all the new additions: Native Mac OS X Support Starting with our API version 12.0 that was released in...

  • MICR Reading Issues: Scanner Wear, or Problem Documents?

    Published in Digital Communications Blog / Published on

    Whenever image or MICR failures occur, it’s common for customers to ask, “Is my scanner wearing out?” We receive such inquiries occasionally from users experiencing higher-than-usual failure rates that require manual entry on the MICR line – the magnetic ink that encodes account and routing information at the bottom of checks and money orders. Under...

  • Scanner Maintenance: Cleaning vs. PROPER Cleaning

    Published in Digital Communications Blog / Published on

    Don’t Let Your Cleaning Cards Dry Out! Several times a week, we get a phone call from a customer that starts out like this: “I think my scanner is broken. It’s not feeding the checks very well and seems to be stopping a lot.” “When was the last time you used a cleaning card?” “About...

  • Support Tips: Maintenance in Extreme High-Volume Environments

    Published in Digital Communications Blog / Published on

    Snap-in, snap-out replacement parts make the BranchXpress easy to maintain Not long ago, we heard from a customer in Latin America that was having some issues running a BranchXpress BX7200 scanner in a high-volume branch capture type operation. While the machine was functioning as intended, the MICR read head was wearing out more quickly than...

  • Coming Q1 2014: DockXpress Magnetic Stripe Card Reader

    Published in Digital Communications Blog / Published on

    Starting early next year, anyone with a CheXpress CX30 or TellerScan TS240 scanner can also use it as a card reader with the new DockXpressTM add-on. If you didn’t catch the announcements earlier in the month, the DockXpress is a track 1/2/3 magnetic stripe reader (MSR) that plugs into the bottom of the scanner to...